ESTHETIC POLICIES
PLEASE READ ALL POLICIES AND PROTOCOLS:
Service Dog may be present during appointments**
Please fill out all necessary waivers before your appointment with Smart Waiver Link +
Booking:
Esthetic Services: ONLINE booking only.
Upon Arrival: Please wait in your car and text when you are here (408)420-2991 . When ready, you will be notified to come in. Clients may not bring anyone other than themselves to their appointment (other than a parent or guardian for a minor client or a caretaker for a disabled client).
Please Cancel or Reschedule your appointment if you: If you have a fever, a cough, or if you’ve been living/ in contact with anyone who is sick in the past 5 days.
POLICIES
Cancellation & Confirmation Policy
Appointments must be cancelled or rescheduled 24 hours in advance. No shows/ cancellations under 24 hours will require a 50% of service payment and will be charged to your card on file. Text and email confirmations are sent out 2 days before your appointment and a reminder is sent out 24 hours before. All appointment cancellations outside of the policy must be made & confirmed via telephone or text.
*** Confirmations are required. If a confirmation is not made through the booking link and there is no reponse after reaching out, your appointment will be cancelled.
Online Booking
Square will require a card to hold your appointment. Your card WILL NOT BE CHARGED. It holds your card info so it can be charged a no show/cancellation fee if necessary. If the card is not able to be charged, you will not be able to book another appointment unless prior fees are paid. *See Cancellation and Confirmation Policy
Late Arrival
I ask that clients arrive promptly for their appointments to ensure sufficient time for quality results. While there is no fee for late arrivals (within 10 minutes) the length of the appointment may be reduced due to time restraints and you will still be charged the full appointment amount. Arriving over 10 minutes late may result in rescheduling, as late clients may inconvenience the next appointment.
Payments
The Beauty Fortress is currently accepting payments in the form of Cash (preferred), Card or Venmo.
Refunds / Garuntee
The Beauty Fortress does not issue refunds on services. However, should you have any questions or concerns about the service you have received, please notify me within two days of your service. If you are not satisfied with the work performed, I require that you return to the salon so that the issue can be visually inspected and a resolution (if applicable) be made.